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Our travel team reviews your enquiry and sends you the main characteristics of the requested travel service, the total price including all fees, and the applicable cancellation and refund rules before any booking is confirmed.

Travel services and advertising

Details of the tour operator, the travel agent and any applicable tourism-activity registration or financial-guarantee information are provided in line with Law of Ukraine No. 324/95-ВР 'On Tourism' dated 15 September 1995. Offers are presented accurately and without misleading omissions, as required by Law of Ukraine No. 270/96-ВР 'On Advertising' dated 3 July 1996.

Your consumer rights

This page confirms receipt only and is not a contract. Your rights arise under Law of Ukraine No. 3153-IX 'On Consumer Protection' dated 10 June 2023 and Law of Ukraine No. 675-VIII 'On Electronic Commerce' dated 3 September 2015. You may apply to the State Service of Ukraine on Food Safety and Consumer Protection and/or to a court to resolve a consumer dispute.

Personal data and cookies

We process the data you submitted in order to answer your request, on the basis of your consent, under Law of Ukraine No. 4195-IX 'On Personal Data Protection' dated 22 October 2024. Non-essential cookies are used only after your prior consent, in accordance with Law of Ukraine No. 4195-IX 'On Personal Data Protection' dated 22 October 2024 and Law of Ukraine No. 1089-IX 'On Electronic Communications' dated 16 December 2020. Please read our Privacy Policy and Terms and Conditions.